It could be an alarming trend or just a brief hiccup, but whatever the end result turns out to be, it’s a bit unnerving to read that 911 callers hoping for help in emergencies such as personal injury accidents, car and truck crashes, and the like might be placed on hold by an apparently over-worked system. The lost minutes or seconds could mean the difference between life and death.
Consider any situation where a driver and/or passengers of a car, SUV or motorcycle may have been injured after their vehicle is hit by a commercial deliver truck or other, larger motor vehicle — the thought of being put on hold during such a critical time is unthinkable in this day and age.
As Maryland injury attorneys, I and my staff understand how many victims of traffic accidents, car-pedestrian collisions and other driving-related wrecks would feel if we turned the calendar back to the days when there was no organized emergency response system. The emergency 911 system has been around in one form or another since the mid-1970s, but with the advent of cell phones over the past couple decades, almost anyone can get access to a 911 operator most anywhere in the country.
But getting through apparently can be an issue, according to a recent editorial in the Baltimore Sun. The author’s message in that article highlights an apparent nightmare experience with Baltimore’s 911 response system following a local car crash between the victim’s small passenger car, a much larger SUV and a minivan; it might just make some people think differently about driving into the city.
According to the article, the victim was driving through northeaster Baltimore on a Saturday afternoon in late July when she became involved in a multi-vehicle wreck. The author explained that she and her vehicle became, in essence, the collateral damage from this collision. Despite the severity of the roadway crash, the author explains that, amazingly, she was physically unhurt when she jumped out of her smashed vehicle and dialed 911 for assistance.
In what the woman describes as an “alternate reality,” her 911 call was answered by a canned voice stating, “Please wait for the next available representative.” Checking to make certain that she had dialed the correct numbers, it appeared right, but still she was put on hold by the 911 system.